Refund and Cancellation Policy

1. Advance payment and cancellation

For a paid subscription, payment is made in advance for each billing period. Once the subscription is activated and access to HexSales is provided, the paid amount is generally non-refundable, including where the service is used only in part or the customer stops using it before the paid period ends.

Cancelling a subscription stops future renewals. Access to HexSales continues until the end of the period already paid for, unless access is suspended for a separate valid reason.

2. Exceptional refunds

A refund is available only in exceptional cases: a duplicate charge, a confirmed technical payment error, HexSales being unable to provide the paid service for reasons attributable to HexSales, or where a refund is expressly required by applicable law. No automated refund control exists while payments are disabled.

3. Advanced

Payment, cancellation and refund terms for Advanced may be set separately in an individual agreement or commercial proposal.