Questions before booking
Answer from approved services, prices, durations, locations, and salon policies.
For beauty salons
An AI administrator for beauty salons
In the working flow, a customer starts a Web Chat, receives answers from approved salon data, shares contact details, or moves directly to a person.
Registration, Web Chat, server-side AI, Inbox, CRM, and the built-in calendar are part of the current MVP. External calendars, multiple staff schedules, and industry-specific integrations remain future stages.
HexSales / SolutionMVP · working version
One conversation, one business
AI receives approved knowledge from the current organization only.
01
Understand customer intent
02
Ask only for necessary details
03
Answer or bring in a person
A working-flow illustration, not proof of an industry integration
Challenge
When every booking begins with a short message
Customers ask about prices, availability, specialists, preparation, and rescheduling. The AI administrator gathers context without a long form, never invents a service or discount, and brings in a team member at the right moment.
Workflows
What works today and what comes next
Answers from business data, contact capture, Inbox, CRM, the built-in calendar, and human handoff are in the working MVP. External integrations and industry data sources remain clearly marked as future stages.
Finding a time
Confirm the service and preferred period, then show real availability from the built-in calendar.
Changing a visit
Recognize rescheduling or cancellation requests and follow business policy or hand the conversation to an administrator.
Now
Working foundation
Before launch, each business validates the product with its own data, policies, and real customer scenarios.
- Registration and setup store the organization, profile, services, and business rules.
- Web Chat creates one tenant-scoped conversation and sends messages to server-side AI.
- Inbox and CRM show real messages, contacts, and leads without demo records.
- The built-in calendar shows real availability and prevents overlapping appointments.
- Manual control keeps AI silent until the owner explicitly returns control.
Process
The working flow and future connections
- 1
The salon confirms services, prices, hours, locations, FAQ, and communication policies.
- 2
AI uses only the published knowledge of that specific business.
- 3
The conversation collects the service, preferences, and a contact method.
- 4
AI checks the exact calendar slot and books only after explicit customer confirmation.
- 5
The owner sees the enquiry and can take over from AI at any time.
Guardrails
What AI must not do
Server-side AI receives these limits with the business rules. The owner must validate industry-specific policies before serving customers.
- Never promise availability before checking the calendar.
- Never invent prices, promotions, treatment results, or contraindications.
- Hand disputed, sensitive, and unusual requests to a person.
FAQ
An honest view of what works today
No decorative promises and no claims about features that are not available.
Can HexSales already book salon customers automatically?
Yes, within one primary business calendar. AI checks a real open slot and books only after explicit confirmation. The owner can reschedule or cancel. Multiple specialist schedules and external calendar synchronization remain future stages.
Can I configure prices, hours, and salon policies?
Yes. Business setup stores services, prices, hours, FAQ, and policies in the organization's isolated data store. Server-side AI receives only that business's context.
What happens when a customer asks a complex question?
AI does not guess. When data is missing, it asks a clarifying question or hands the conversation to a person according to configured rules.
Which customer channel is available first?
The primary channel in the current MVP is public Web Chat, with no customer registration required. Telegram is a separate integration and becomes connected only after server-side verification.
Early access
Start with a real workflow, not a polished demo metric
Add your services, policies, and common questions, then verify answers in Web Chat. External channels become active only after separate server-side verification.